Roots Counselling With Emma Mackay in Eastleigh, Hampshire

Frequently Asked Questions

How do I get started?

You can make contact with me either by calling 07581 382725 or clicking on the contact me link. I offer a free 30min session which helps us determine if we can work together. The relationship with your counsellor is paramount so this session gives you the opportunity to meet me, ask questions and simply get a feel for deciding to work with me. There is no obligation to continue after this appointment.

How long is a session?

Each session is 50mins. Sessions are usually weekly but this can be discussed. Sessions can be short term (6-12 week) or long term and are regularly reviewed to ensure your needs are being met. Basically counselling is about you and what you feel you need.

How much does counselling cost?

Each session costs £40. Concession rates are available through discussion. Fees are paid by cash or BAC

Where does counselling take place?

I work from a peaceful room in Southampton but can also provide a room in Chandler's Ford and Bishop's Waltham.

Each location is in easy reach of; Eastleigh, Bishopstoke, Botley, Bishops Waltham, Hedge End, North Baddesley, Romsey, Southampton and Winchester.

Can I cancel a session?

I respectfully request that all cancellations are made giving a full 24 hours notice, otherwise, a full session fee will be incurred. I will try to accommodate a different appointment time to suit your needs where possible. If a session is missed I would require payment for the missed session before booking a new appointment.

Is counselling safe?

I am supervised regularly as a therapist by a qualified clinical supervisor. I am also an Individual Member of the British Association for Counselling and Psychotherapy. I adhere to their code of practice. This protects us both as therapist and client. For further information contact

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